Refund and Cancellation Policy
Effective date: 2 November 2026 · Last updated: 2 November 2026
This policy explains how cancellations and refunds work for GrowthMatrix campaigns, provided by Scale8x Media LLC trading as GrowthMatrix. If your signed campaign agreement sets different terms, those terms apply instead.
1. Before creators are booked
If you cancel after paying but before any creator bookings are confirmed, you get a full refund.
2. After creators are booked
If you cancel after creator bookings are confirmed, amounts already committed to creators and work we have already done stay payable. We refund the rest of your payment.
3. After posts go live
Creator posts that are already published are not refunded.
4. If we miss the agreed launch date
If we miss the agreed launch date for reasons on our side, you can choose a new date or a refund for the activations that did not happen.
5. Guarantees in your agreement
If your signed agreement includes a guarantee, such as a minimum number of impressions, and it is not met, the remedy written in that agreement applies (for example, additional creator activations at no extra fee).
6. If something goes wrong
Please email us first. We will fix the issue or agree a fair partial refund with you. If you open a card dispute or chargeback without contacting us, we may pause ongoing work while it is reviewed.
7. How refunds are paid
Approved refunds go back to the original payment method, usually within 5 to 10 business days. Your bank may take longer to show them.
8. How to cancel or ask for a refund
Email partnership@growthmatrix.marketing with your company name, the campaign and your invoice number. We reply within 2 business days.
This policy is part of our Terms of Service. Scale8x Media LLC, trading as GrowthMatrix · Wyoming, USA · partnership@growthmatrix.marketing